Live Chat Widget
Capture leads directly from your website with a branded chat widget.
About
The Live Chat Widget makes your website work harder for you. It’s more than just a chat box—it’s a lead capture tool that connects visitors to your business instantly. Whether you're offering service quotes, appointment scheduling, or customer support, the chat widget keeps conversations flowing in real time and captures visitor details right into your CRM.
You can even connect it to automation workflows to follow up after hours or assign conversations to team members.
Key Benefits
- 💬 Capture leads instantly – Convert web visitors into contacts while they’re still interested
- ⏱️ Real-time chat – Answer questions and move leads closer to booking
- 🌙 24/7 coverage – Set up automated replies when your team is offline
- 🧰 Custom branding – Match the widget look and feel to your brand
- 🔄 Syncs with CRM – Every chat automatically becomes a contact with full history
Use Cases
The chat widget is ideal for local service businesses that want to respond quickly to website visitors. Whether someone is price shopping, checking availability, or asking a basic question, being available to chat builds trust and captures more leads on the spot.
- A cleaning business collects contact info from website visitors who ask, “How much does it cost?”
- A med spa answers FAQ in real time and books consults through the chat
- A contractor captures after-hours leads and sends them into a follow-up workflow
- A lawn care company connects web chat to their sales team for instant responses during business hours
- A dog groomer uses automated replies to collect info when no one is available to chat
Automation Ideas
Use automations to turn quick chats into lasting customers. With smart follow-ups and CRM integration, every conversation leads somewhere—even after business hours.
- No one replies after 5 minutes? Trigger a text: “We’ll reach out shortly—want to book now?”
- Chat opened after business hours? Trigger an email: “Thanks for your message—here’s a link to our quote form”
- Chat contains keyword “pricing”? Send an automatic price range message + link to book
- Visitor provides name and number? Create a new contact and tag as “Chat Lead”
- Chat ends with no booking? Start a 3-day nurture sequence to encourage follow-up
